New Castle County is a vibrant community in Delaware, where residents can enjoy a high quality of life and a variety of services, including sewer system management.

To make paying sewer bills more convenient and accessible, New Castle County offers several payment options that cater to residents’ diverse needs.

Whether you prefer online payments, drop box or mailed payments, New Castle County ensures that the payment process is secure and efficient.

In this article, we will explore the different payment options available, the billing schedule, pre-payment options, and how to request a refund for tax or sewer charges paid in error.

By the end of this article, you will have a better understanding of how to pay your sewer bills in New Castle County and manage your finances with ease.

Sewer Payment  Method

New Castle County offers several payment options for residents to pay their sewer bills. These options are designed to be convenient and easy to use. Below are the available payment options:

  1. Online Payments: Residents can make their sewer bill payments online using the Online Payment Center, which is accessible for free.

    Accepted payment methods include credit cards (VISA, Master Charge, Discover, American Express), debit cards, eChecks, ACH, PayPal, PayPal Credit, and Amazon Pay. This option provides flexibility and convenience as residents can make payments from anywhere at any time.
  2. Drop Box: A drop box is available 24/7 at the main entrance of the New Castle County Government Center for residents to make payments in person.

    This option is particularly convenient for those who may not be able to make payments during regular business hours. Residents can drop off their checks or money order payments in the drop box, and the county will process the payment.
  3. Mailed Payments: Residents can also mail a check or money order using the self-addressed envelope provided with their sewer bill. If the envelope is misplaced or lost, residents can mail their payment to the lockbox provider at New Castle County, P.O. Box 781177, Philadelphia, PA 19178-1177.

Overall, New Castle County’s multiple payment options for sewer bills ensure that residents can make payments conveniently and easily.

These options provide flexibility and convenience, and residents can choose the method that best suits their needs. Whether making payments online, through the drop box, or by mail, residents can be assured that their payments will be processed securely and efficiently.

Sewer Billing Schedule

New Castle County has released the schedule for residential sewer service billing for the year 2023.

The bills are expected to be mailed during the third week of January and should be received by all residents by February 8.

Billing ScheduleAnnual basis
Billing FrequencyOnce a year
Billing MonthJanuary
Billing PeriodSewer service bills due February 28, 2023, cover the calendar year ending December 31, 2023
Billing MethodBased on a property’s actual water usage over a prior 12-month period and a fixed charge based on meter size
Information SourceThe property’s water company provides usage information to New Castle County
Late FeesApplied to payments received after the due date

This table provides a comprehensive overview of the billing schedule for the New Castle County sewer system.

It includes the billing frequency, month, and period, as well as the billing method and source of information. Additionally, it highlights the consequences of late payments, which is an important detail for residents to keep in mind to avoid penalties.

Pre-Payment of Sewer Service Charges

New Castle County allows customers to make pre-payments on their account or parcel to reduce the amount owed at the time of their annual bill.

Pre-payments are posted as a credit and applied to the next bill generated for the account.

Accepted methods of pre-payment include:

  • Monthly automatic payments are debited from a checking or savings account, which is managed through the New Castle County Office of Finance Treasury Unit.
  • Using an online payment service provider, such as the customer’s banking institution.
  • Mailing or delivering checks or money orders to the provided address, which should include the account or parcel number and be made payable to New Castle County.
  • A Pre-Payment Coupon is available on the New Castle County website, which is fillable and should be printed double-sided for best results.

To find the account or parcel number and review account information, customers can use the search function on the New Castle County website.

Pre-payment is an excellent way to manage finances, reduce the amount owed, and avoid late fees or penalties.

The address for mailing pre-payments is New Castle County, P.O. Box 781177, Philadelphia, PA 19178-1177.

Customers should note that the pre-payment coupon is optional and not required to make pre-payments, but it can be used for convenience.


New Castle County Property TAX

We know that taxes can be confusing, but we’re here to make things easier for you. Don’t hesitate to take advantage of these resources and get the help you need to understand your property tax bill.

Our goal is to provide you with the information and support you need to manage your taxes with confidence.

You can speak with the officials by phone Monday through Friday from 8:00 a.m. to 4:00 p.m. at 302-395-5340. They’ll be happy to provide additional guidance and answer any questions you may have.

School District Telephone Contact Numbers

If you need to contact your school district, we’ve got you covered! Here are the current phone numbers for each district:

School DistrictPhone Number
Red Clay302-552-3700

Simply dial the appropriate number for your district and you’ll be connected to the right department or person. So don’t hesitate to reach out if you have any concerns or need help navigating the school district system.

Methods of TAX Payment

When it comes to paying your property and school taxes in New Castle County for 2021, 2022 or 2023, you have several options to choose from.

  • Online payments through Paymentus: You can pay with Visa, MasterCard, Discover, American Express, PayPal, PayPal Credit, or electronic check. Simply click below to pay online or call Paymentus at 877-225-7351.

    Pay Your TAX Online

    *** Please note that Paymentus charges a service fee of 2.35% of the total payment for credit card transactions.
  • Walk-in payments at the New Castle County Government Center: Visit us at 87 Reads Way in New Castle to pay in person. We accept cash, checks, money orders, and US or Visa debit cards. Our payment window is open Monday through Friday from 8 a.m. to 4 p.m. (excluding County recognized holidays).
  • Drop box payments: You can drop off your check or money order payment 24/7 at the main entrance of the New Castle County Government Center.
  • Mail-in payments: If you’ve lost or misplaced the self-addressed envelope that was sent with your bill, no worries! You can still mail your payment to the address- New Castle County P.O. Box 782888 Philadelphia, PA 19178-2888

If you have any questions about making payments through Paymentus, please call their Customer Contact Center at 800-420-1663.

Check Your Payment Status

For property owners in New Castle County, it’s crucial to stay on top of tax payments and ensure that they are made on time.

Fortunately, the county offers an easy and convenient way to check your payment status online.

By visiting the county’s website, you can access your property tax information and view a detailed breakdown of charges for property, school, light, and crossing guard taxes.

Additionally, you can track your payment history and even download printable versions of your bills if you misplace or don’t receive them.

It’s important to note that even if your tax bills are paid by a mortgage company or bank, you are still ultimately responsible for ensuring that the bill is paid in full and on time.

Keeping track of taxes can be overwhelming, but with these useful tools provided by New Castle County, the process is made easier for property owners.

So take advantage of the online payment status feature and stay up-to-date with your tax obligations to avoid any potential issues down the road.

TAX Billing Schedule

Payment MethodAccepted Payment TypesService Fee
Online Payment via PaymentusVisa, MasterCard, Discover, American Express, PayPal, PayPal Credit, and electronic check2.35% of the total payment when using a credit card
Walk-in Payment at New Castle County Government CenterCash, check, money order, and US or Visa debit cardN/A
Drop Box Payment at New Castle County Government CenterCheck and money orderN/A
Mail Payment to New Castle CountyCheck and money orderN/A
Searching for the TAX Rate?

Pre-Payment of Property Taxes

If you want to reduce the amount owed on your annual property and school tax bill, New Castle County provides an option for pre-payment of property taxes.

By making pre-payments, you can post a credit to your account that will be applied to the next bill generated.

There are several methods of payment for pre-payments that you can use. One option is to set up monthly automatic payments through ACH debited from your checking or savings account.

To learn more about this option, you can visit the New Castle County Office of Finance Treasury Unit website.

Another option is to use an online payment service provider, such as your banking institution, to make pre-payments. You can also mail or deliver checks or money orders directly to New Castle County.

Be sure to include your account or parcel number and make the payment payable to “New Castle County.”

To obtain a copy of a pre-payment coupon, you can click here. This coupon is fillable, so you can easily enter the necessary information.

For best results, it’s recommended to print the completed coupon form double-sided.

If you need to obtain your account or parcel number or review account information, you can click here to use the New Castle County website to search for your property.

It’s important to note that pre-payments made by mail should be sent to the following address:

New Castle County

P.O. Box 782888

Philadelphia, PA 19178-2888

By taking advantage of the pre-payment option, you can reduce the amount owed on your annual property and school tax bill and make budgeting for your taxes more manageable.

Refund of Tax or Sewer Charges Paid in Error

If you have made a payment for New Castle County property tax or sewer service fees by mistake, there is a process in place to request a refund.

To do so, you will need to complete a refund request form, which can be downloaded in PDF format.

Once you have downloaded the form, fill it out with the required information, save it to your computer, and email it to [email protected]. This email address is specifically designated for refund requests.

Final Words

In conclusion, paying your sewer and property tax bills on time is essential to avoid late fees and potential legal consequences.

The New Castle County website provides various payment options, including online, by mail, and in-person, making it convenient for residents and businesses to pay their bills.

Additionally, the website also provides resources and contact information for any questions or concerns regarding sewer and property tax bills.

By staying informed and timely with payments, residents and businesses can ensure the smooth operation of essential county services.

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